Refund policy
//30-Day Return Window
Eligible products may be returned within 30 days after delivery. To qualify, an item must be unused, unworn, uninstalled and in the same condition in which it was received, with all original tags, accessories and packaging. Proof of purchase is required.
Starting a Return
Email sales@wakesurfco.com with your order number, the item you would like to return and the reason for the return. If the return is approved, we will provide instructions for sending it back. Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges and upgraded or expedited shipping charges are nonrefundable. When a prepaid return label is provided for a standard return, its cost may be deducted from the refund.
Promotional Sale Items
Products purchased during a standard promotion or temporary sale remain eligible for return when they otherwise meet the requirements above. A discounted price alone does not make a product final sale.
Final-Sale Products
Products specifically identified as blemished, demo, used, consignment, clearance, custom, special order or Final Sale cannot be returned unless they arrive damaged, defective or materially different from their description. Gift cards are also nonreturnable.
Wakesurf Boards and Oversized Products
Returned boards and oversized products must be unused and protected in their original packaging. Damage caused by inadequate return packaging may reduce or eliminate the refund. Contact us before shipping a board back so we can provide return instructions.
Damaged, Defective or Incorrect Items
Inspect your order immediately after delivery. If an item is damaged, defective or incorrect, contact sales@wakesurfco.com within 48 hours. Include your order number and clear photographs of the product, packaging and shipping label. Keep all packaging until the issue is resolved.
Exchanges
The fastest way to receive a different product or size is to request a return for the original item and place a new order after the return is approved. Contact us if you need help selecting the correct replacement.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your financial institution may require additional time to post the credit. If more than 15 business days have passed since approval, contact sales@wakesurfco.com.
Questions
Email sales@wakesurfco.com.//
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@wakesurfco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@wakesurfco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wakesurfco.com.